Orders are generally processed within two business days of placing your order regardless of the shipping method you choose. Orders received after 2:00 pm EST may not be processed until the next business day.
Defective/Damaged items will be replaced with the exact same item only. All returns of defective/damaged items must be unused items and returned in its original packaging.
DVDs and Videos cannot be returned or exchanged. Defective/damaged DVDs or Videos will be replaced with the same title only.
Changing / Canceling Your Order may occur at anytime prior to shipment, generally within 1-2 business days of placing your order. Orders that have been shipped cannot be changed or canceled.
When there's a need to change or cancel an order, please provide the following information when you contact us:
The name on the invoice
The invoice number and date
If you're changing the order, let us know what the changes should be
If you're canceling the order, please provide the reason
Returns and Exchanges are subject to a 15% restocking fee plus shipping and handling fees. Upon inspection, damaged/defective items are excluded from this restocking fee.
Undeliverable or Refused packages are subject to a 20% restocking fee and the shipping and handling fees will be deducted from your refund. In the event that an order is either undeliverable or refused, the shipping address of the order will be flagged in our system as invalid which will prevent future orders from being shipped to that address.
Refunds will be credited after receipt and inspection of the returned item(s).
Shipping and Handling Fees are non-refundable. No exceptions.
Shipping Methods: We use UPS.
Our Shipping & Returns Policy may change at any time without notice.